This Privacy Policy explains how RentersLand, LLC (“RentersLand”, “we”, “us”, “our”) collects, uses, and shares information when you use our website and services (the “Services”).
No third-party marketing
We do not sell your personal information and we do not share your personal information with third parties for their own marketing purposes.
1) Information we collect
Depending on how you use the Services, we may collect:
- Account information: name, email, password or authentication identifiers, and basic profile details.
- Renter profile information: contact details, employment and income information, rental history, and other information you choose to provide to build your renter profile.
- Identity verification information: if you choose to complete identity verification and screening, we may collect information such as your Social Security Number (SSN) and related identifiers for verification and tenant-screening purposes.
- Documents you upload: for example, government-issued ID, proof of income documents (pay stubs or replacements), bank statements, and optional supporting documents you choose to provide.
- Owner/property information: if you are an owner/landlord, we may collect building, listing, and contact information you submit.
- Usage and device information: basic logs and device/browser information when you interact with the Services (for example, for security and troubleshooting).
2) How we use information
We use information to:
- Provide, maintain, and improve the Services.
- Create and manage your account and renter/owner profile.
- Facilitate identity verification and tenant screening when you request it and provide required consents (including disclosures required by law, such as the FCRA).
- Enable renters to share information with owners/landlords when they choose.
- Prevent fraud, secure the platform, and enforce our Terms.
- Provide customer support and communicate service-related updates.
3) How we share information
We may share information in the following ways:
- With owners/landlords you choose: when you apply, inquire, or otherwise choose to share your renter profile or screening information with an owner/landlord or their authorized representatives.
- With service providers (processors): vendors who help us operate the Services (for example, hosting, storage, identity verification/screening, payments, analytics). They are permitted to process information only to provide services to us.
- For legal reasons: to comply with law, lawful requests, or to protect the rights, safety, and security of RentersLand and users.
- Business transfers: if we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
We do not share your information with third parties for their own marketing purposes.
4) Screening and sensitive data
If you choose to complete screening, you may provide sensitive information (such as SSN and identity details) and upload sensitive documents. We use this information only for identity verification, tenant screening, fraud prevention, and to provide the Services you request, consistent with your authorizations and applicable law.
5) Data retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Because we are in beta, deletion workflows may be handled via support request.
6) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7) Your choices and rights
- Access and updates: you can update certain account/profile information in the Services.
- Deletion: you may request deletion of your account by contacting support. Some information may be retained where required or permitted by law.
- Consent: where processing is based on your consent, you can withdraw consent, though this may limit features like screening.
8) Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means.